Returns are not allowed unless you have recieved an item that was damaged before you've opened the package to try it on. If this is the case, you have 3 business days to send back your item to receive a refund.
Exchanges can be made if you have received the wrong size/items. Please email us at firstname.lastname@example.org to provide information regarding your needs of exchange and we will gladly assist. Some type of photographic evidence of the faulty order will be required for a return or exchange.
Only items unworn, unmarked, and still with original tags and packaging will be accepted.
If you have any questions or concerns please email us at email@example.com or fill out a Contact Us form and we would be happy to help! Please expect a reply within 48 hours.
If you have purchased a ZERO Waste bag from us and either a strap breaks or the stitch breaks send it back to us for free repairs!